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have collected from you at our site so you can feel
comfortable and secure when shopping. When you see
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the lower portion of your browser window then the
site is secured through Secure Sockets Layer (SSL).
We always use industry-standard encryption
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is your return policy?
If you are dissatisfied with your order for any reason, you can return your item(s) for a refund or exchange within 30 days of the original purchase date. Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type. All Wholesale orders will be charged a 10% restocking fee for all returned merchandise that is in unopened and in its original packaging. Used merchandise can not be returned for credit or refund. The original shipping and handling charges are not refundable unless we have mistakenly shipped you the wrong product or there is damage during shipping. Unclaimed, refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order. Return Authorization Numbers are required on all returns. To obtain a Return Authorization
Click Here to email us and a Customer Service
Representative will be happy to assist you.
Please Note: Due
to health regulations, we regret that we cannot
accept returns of the following items: Makeup, Skin
Care and Hair Care Products.
What is my merchandise arrives damaged or defective?
If your merchandise arrives damaged or defective, please contact our customer service department within five (5) business days. Please keep all packaging materials and merchandise in the original box for UPS inspection.
can I cancel an order?
Unfortunately, we are unable to cancel or modify orders once they have been submitted. You may return your purchase within 30 days, please see our return policy above.
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information contained in this website, including the
site design, graphics, and text is Copyright (c)
2020 FragranceShop.com. All rights reserved. Any
other trademarks, company names, product names,
and/or logo set forth in this website are the
property of their respective owners.
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Phone: Customer Service by email only (Due to COVID-19 Outbreak)
Business Hours: Mon - Fri / 10:00AM - 6:00PM EST
Important update - As a precautionary health measure for our employees in light of COVID-19, we will be answering all customer service questions through Email We apologize for any inconvenience this may cause
* MSRP: Manufacture Suggested retail Price listed is provided by the manufacture of each brand. MSRP is a reference point we use to discount products sold online. There may not be substantial sales at MSRP.